GUARANTEE

Wikipedia says, "A money-back guarantee, is a guarantee that if a buyer is not satisfied with a product, a refund will be made." We think that sounds pretty good and we're confident enough in our product's quality that we're going to do just that -- we guarantee it.  

CUSTOMER AGREEMENT

Customers agree to our full list of terms & Conditions. Prior to purchasing from RPM TESLA customers must read all of the Product information for the products they buy. Examples include but are not limited to: Description, Compatibility, Warranty, Installation & Shipping. We also require that you watch the installation videos prior to installation. This is to make sure that you feel comfortable with the installation process before even ordering.

NOTE: For customer using the mobile app, please check the descriptions at rpmtesla.com as there are additional information that the app doesn't contain. If you have any question, please feel free to email us at rpmtesla@gmail.com.

CANCELLATIONS

If you want something cancelled from an open order you must email us at rpmtesla@gmail.com with your cancellation request before we ship your order to avoid having to cover the return shipping cost.

RETURNS & EXCHANGES 

With our Return & Exchange program we take the risk out of online ordering by making it as simple as possible. Simply put, if you don't like something you've bought from us you have 30 days to send it back for a full refund. Yes, you do have to pay the shipping back to us, as we paid to ship it to you.

We do not charge restocking fees at RPM, as we all know online shopping is not the same as buying something in person, because you can't touch it, feel it, or try it on like you can at a retail store. Unsure of what color matches best? Just buy both and send one back with a requested RMA # from our customer service team. We have conditions for returns below so please keep reading.

CONDITIONS FOR DISCONTINUED ITEMS:  Discontinued items are not returnable or exchangeable. We recommend watching the installation videos before purchasing to make sure that you are comfortable with the installation process. Under rare circumstances where a discontinued item is deemed defective, within the first 5 buiness days of delivery, we may be able to offer store credit towards future purchases. After 5 buisness days, we will still be happy to assist with any installation or general questions you have about these products. Please email us at RPMTESLA@gmail.com with any questions and/or concerns you may have.

CONDITIONS FOR RETURNS:  Items must be UNUSED and in a new re-sellable condition to qualify for a full refund. Check unused conditions below. Also, all returned items must be sent back with an RMA # (Return Material Authorization Number). If you want to return something, please email us at rpmtesla@gmail.com or try our LIVE chat anytime between Monday-Friday 10 a.m.- 4 p.m. PST(Excluding Federal Holidays) for the RMA #.

UNUSED CONDITIONS:  Items must be UNUSED and in a new re-sellable condition to qualify for a full refund. We recommend watching our installation videos before installing any of our products to make sure that you feel comfortable with the process.  

Some of our products like our vinyl wrap decals, screen protectors, and carbon fiber spoilers are non-returnable once the installation tape or 3M Liner is removed.  

We suggest you test the fitment location and make sure you're happy with the product and comfortable with the installation process before removing adhesive liner.  Once the liner is removed it is used and is not returnable.

We suggest placing the item in the exact location where you will be installing to make sure you love it and to make sure it fits correctly.

SHIPPING CHARGES/FEES:  Any additional fees due to a 'Refused' or 'Return to Sender' shipment will be deducted from the total refund amount.

*NOTE:  For customers returning orders Internationally: Customers returning orders internationally are subject to their countries customs taxes and duties. We are not responsible for any Customs or Duty fees. Any additional fees due to a 'Refused' or 'Return to Sender' shipment will be deducted from the total refund amount.

RETURN TIME LIMIT: Orders are not returnable after 30 days. Please contact us as we may offer a partial refund if you want to exchange it for something else.

INSTALLATION PROBLEMS

We are not able to issue refunds for failed installations. We offer troubleshooting solutions and we send out replacement parts everyday. We only ask for customers to pay for the material cost and shipping. Contact our Technical Support Department for assistance. We recommend watching our installation videos before installing any of our products to make sure that you feel comfortable with the process.

REPLACEMENT PIECES 

Our products are self installing but if you make a mistake installing something and need a replacement, please send us an email with a photo along with your replacement request. Please contact us for the replacement cost which includes the material cost and shipping & handling fees. We don't want to profit on a replacement part.

LIMITED* LIFETIME WARRANTY   

All of our products come with a LIFETIME WARRANTY unless listed otherwise on the product page under the Warranty Tab for the item in question*. Our Lifetime Warranty does not cover normal wear and tear and items are not returnable after 30 days. If something wears out or gets damaged over time, or damaged while installing it, we will offer a replacement item at a discounted price. Unfortunately we are not able to replace discontinued or free gifts. For vinyl, See below under Replacement Pieces.

If something is deemed defective or stops working during the first 90 days we will send you a free replacement along with a return label to send back the defective part. We even pay the shipping for replacement parts during the first 90 days. Damaged products upon installation are not considered defective.

After 90 days we require our customers to ship back whatever is not working or broken for our evaluation. If a replacement is needed we may charge them for the material cost and shipping. After 90 days we do not issue refunds. In either case, be sure to include your order number and your shipping address if it has changed.  

Customers ordering internationally do have to pay a replacement shipping cost of $25 for non oversized items, HI and AK $10, or simply place a new order over $50 and we will include the replacement on that order.

LOST OR DAMAGED ITEMS

For lost or damaged items you have 5 days from receipt of delivery notification to email for replacement. We will begin to file a claim for you so that the delivery service can investigate the shipment. After 5 days we will not be able to replace missing or damaged shipments. The customer agrees to provide full photographic evidence of the damage including photos of all boxes and packaging. Video recording will be requested to help support your claim. If the claim is denied, we are not responsible for free replacements. This is why we will ask you for as much evidence as possible to help support your claim and get you the product you deserve!

WARRANTY FOR THIRD PARTY PRODUCTS WE SELL

We do sell some third party products. Such third-party manufacturers include, but are not limited to: MGP Caliper Covers, Rim Blades USA, Hansshow, and others. Any warranty claims made on products sold by RPM but manufactured by the aforementioned third parties must be pursued directly through the third party manufacturer. RPM is not responsible for warranty claims made for the third party products. We will be happy to give you their contact information, so please email us and we will help.  

COMPETITION

Our competitors give very limited warranties, if you order something online, you're lucky to get a 30 day warranty and after that you may have to ship items back to China in order to make a claim. Other companies may give you a 1 year warranty, but many charge 20% restocking fees. This is just not fair, and not how we operate. Just contact us and we promise to do everything we can to make it right!