GUARANTEE
Wikipedia says, "A money-back guarantee, is a guarantee that if a buyer is not satisfied with a product, a refund will be made." We think that sounds pretty good and we're confident enough in our product's quality that we're going to do just that -- we guarantee it.
CUSTOMER AGREEMENT
Customers agree to our full list of terms & Conditions. Prior to purchasing from RPM TESLA customers must read all of the Product information for the products they buy. Examples include but are not limited to: Description, Compatibility, Warranty, Installation & Shipping. We also require that you watch the installation videos prior to installation. This is to make sure that you feel comfortable with the installation process before even ordering.
NOTE: For customer using the mobile app, please check the descriptions at rpmtesla.com as there are additional information that the app doesn't contain. If you have any question, please feel free to email us at rpmtesla@gmail.com.
CANCELLATIONS
If you want something cancelled from an open order you must email us at rpmtesla@gmail.com with your cancellation request before we ship your order to avoid having to cover the return shipping cost.
RETURNS & EXCHANGES
With our Return & Exchange program we take the risk out of online ordering by making it as simple as possible. Simply put, if you don't like something you've bought from us you have 30 days to send it back for a full refund. Yes, you do have to pay the shipping back to us, as we paid to ship it to you.
We do not charge restocking fees at RPM, as we all know online shopping is not the same as buying something in person, because you can't touch it, feel it, or try it on like you can at a retail store. Unsure of what color matches best? Just buy both and send one back with a requested RMA # from our customer service team. We have conditions for returns below so please keep reading.
CONDITIONS FOR DISCONTINUED ITEMS: Discontinued items are not returnable or exchangeable. We recommend watching the installation videos before purchasing to make sure that you are comfortable with the installation process. Under rare circumstances where a discontinued item is deemed defective, within the first 5 buiness days of delivery, we may be able to offer store credit towards future purchases. After 5 buisness days, we will still be happy to assist with any installation or general questions you have about these products. Please email us at RPMTESLA@gmail.com with any questions and/or concerns you may have.
CONDITIONS FOR RETURNS: Items must be UNUSED and in a new re-sellable condition to qualify for a full refund. Check unused conditions below. Also, all returned items must be sent back with an RMA # (Return Material Authorization Number). If you want to return something, please email us at rpmtesla@gmail.com or try our LIVE chat anytime between Monday-Friday 10 a.m.- 4 p.m. PST(Excluding Federal Holidays) for the RMA #.