GUARANTEE
Wikipedia says, "A money-back guarantee, is a guarantee that if a buyer is not satisfied with a product, a refund will be made." We think that sounds pretty good and we're confident enough in our product's quality that we're going to do just that -- we guarantee it.
SALES PRICE DISCOUNTS AND REDUCTION ADJUSTMENTS
Our discounted promotional offers cannot be combined, but we do offer adjustments when you buy something and the price decreases. We offer different discounted sale prices throughout the year. Historically speaking, it can range from 5% to 25%. In this case, you’re eligible for a price reduction refund for the difference in price. Be sure to take advantage of this policy. Just contact us by email or live chat while the lower promotional time is running to request a price adjustment. Price adjustments must be requested while the price decrease is active and within 30 days of your purchase.
CUSTOMER AGREEMENT
Customers agree to our full list of terms & Conditions. Prior to purchasing from RPM TESLA customers must read all of the Product information for the products they buy. Examples include but are not limited to: Description, Compatibility, Warranty, Installation & Shipping. We also require that you watch the installation videos prior to installation. This is to make sure that you feel comfortable with the installation process before even ordering.
NOTE: For customer using the mobile app, please check the descriptions at rpmtesla.com as there are additional information that the app doesn't contain. If you have any question, please feel free to email us at rpmtesla@gmail.com
ORDER CANCELLATIONS
If you want to cancel an order or to have an items removed, you must email us at rpmtesla@gmail.com with your cancellation request before we ship your order to avoid having to cover the return shipping cost. If you cancel an order before it ships we will refund all of our purchase price less the 2.5% Credit Card Processing Service Charge. This is not refundable from the banks even if we don't ship out your order.
RETURNS & EXCHANGES
With our Return & Exchange program we take the risk out of online shopping by making it as simple as possible. Simply put, if you don't like something you've bought from us, you have 30 days to send it back for a full refund less the shipping charges you paid. This applies to orders accepted. If your order is refused we will deduct all shipping fees and we will deduct the 2.5% Credit Card Processing Service Charge. This is not refundable from the banks. We do not charge restocking fees at RPM, as we all know online shopping is not the same as buying something in person, because you can't touch it, feel it, or try it on like you can at a retail store. Unsure of what color matches best? Just buy both and send one back with a requested RMA # from our customer service team. We have conditions for returns below so please keep reading.
CONDITIONS FOR DISCONTINUED ITEMS: Discontinued items are not returnable or exchangeable. We recommend watching the installation videos before purchasing to make sure that you are comfortable with the installation process. Under rare circumstances where a discontinued item is deemed defective, within the first 5 business days of delivery, we may be able to offer store credit towards future purchases. After 5 business days, we will still be happy to assist with any installation or general questions you have about these products. Please email us at RPMTESLA@gmail.com with any questions and/or concerns you may have.
CONDITIONS FOR RETURNS: Items must be UNUSED and in a new re-sellable condition to qualify for a full refund. Check unused conditions below. Also, all returned items must be sent back with an RMA # (Return Material Authorization Number). If you want to return something, please email us at rpmtesla@gmail.com or try our LIVE chat anytime between Monday-Friday 10 a.m.- 4 p.m. PST(Excluding Federal Holidays) for the RMA #.
UNUSED CONDITIONS: Items must be UNUSED and in a new re-sellable condition to qualify for a full refund. We recommend watching our installation videos before installing any of our products to make sure that you feel comfortable with the process. Some of our products like our vinyl wrap decals, screen protectors, and carbon fiber spoilers are non-returnable once the installation tape or 3M Liner is removed. Please be sure you're happy with the product and comfortable with the installation process before removing adhesive liner. We suggest placing the item in the exact location where you will be installing to make sure you love it and to make sure it fits correctly.
SHIPPING CHARGES/FEES:
Any additional fees due to a 'Refused' or 'Return to Sender' shipment will be deducted from the total refund amount.
INTERNATIONAL ORDERS: We ship worldwide, and International Customers are responsible for all import fees, duties, VAT, GST, TAX, handling fees, and all other import costs in their respective country. The shipping fees RPM collects only cover shipping & handling.
For customers returning orders Internationally: Customers returning orders internationally are subject to their countries customs taxes and duties. We are not responsible for any Customs or Duty fees. Any additional fees due to a 'Refused' or 'Return to Sender' shipment will be deducted from the total refund amount.
RETURN TIME LIMIT: Orders are not returnable after 30 days. Please contact us as we may offer a partial refund if you want to exchange it for something else.
INSTALLATION PROBLEMS
We are not able to issue refunds for failed installations. We offer troubleshooting solutions and we send out replacement parts everyday. We only ask for customers to pay for the material cost and shipping. Contact our Technical Support Department for assistance. We recommend watching our installation videos before installing any of our products to make sure that you feel comfortable with the process.
REPLACEMENT PIECES
Our products are self installing but if you make a mistake installing something and need a replacement, please send us an email with a photo along with your replacement request. Please contact us for the replacement cost which includes the material cost and shipping & handling fees. We don't want to profit on a replacement part.
Note*: Our products come as complete sets. We will not break apart a set if one of your pieces becomes defective due to normal ware and tare.
LIMITED* LIFETIME WARRANTY
At RPM TESLA we are very proud to offer our LIMITED* LIFETIME WARRANTY on most of our accessories.
This warranty is unprecedented in the aftermarket auto industry, and it applies to over 900 of our 1,000+ accessories. All of our products come with a lifetime warranty unless stated otherwise in the product’s description or on the product’s warranty tab, and does not apply to electronic products, and carbon fiber products. Most electronic accessories have at least a 1 year warranty.
We sell the best TESLA accessories, and some are made by other companies and in this case a 3rd party warranty applies, and such products include ones made by these manufacturers. These include 3D Max Pider, Alpharex, KW Automotive, Reviver, Acco Power, Alloygator, and others with name brands. Rest assured, after 12 years in business, try our best to always make our customers happy!
WHAT IS NOT COVERED: Our Lifetime Warranty does not cover wear and tear. If something wears out or gets damaged. We understand wear and tear is a grey area, but everything can affect a products life span. This can be daily exposure to sunlight or even extreme cold or intense heat. Anything electronic we sell has a 1 year warranty just because of this type of product. This is why our competitors only have a 30-90 da warranty. Regardless, we will do everything we can to make you an RPM customer for life.
First 90 Days: If something is defective or stops working during the first 90 days, we will send you a free replacement along with a return label to send back the defective part. We even pay the shipping for replacement parts during the first 90 days. We may ask you to discard the original if shipping costs are expensive.
After 90 Days, if something is defective, we require customers to send photos and or videos so we can evaluate the issue, and our customers may have to ship back whatever is not working correctly at their expense. We reserve the right to repair the original item or replace it with a new one. Once our review is complete and if the products is defective, we will ship a free replacement, and if a replacement is needed and is not covered by warranty, we may charge our customer the material cost and shipping to send out a replacement.
UV Warranty: Carbon Fiber Molded Products & Plastic Molded Accessories
All of our molded Carbon Fiber parts are coated with 3 top coats for the greatest UV Protection. Over time, and without proper care from applying UV reducing wax or nano-ceramic coatings this protection can wear off from normal wear from washing your car. This warranty is limited to only 1 year for this reason. Slight yellowing is normal for carbon fiber when a car is parked outside in direct sunlight regularly, and again yellowing and pealing of the top coat is not covered under lifetime warranty.
Most companies only offer a 30-day warranty for UV Protection or none at all. To extend the life of our Carbon Fiber, we recommend using "303 Protectant” or another ceramic coating. This will assist with UV protection extension. Lastly, after you install the exterior carbon fiber part, we recommend wrapping it in clear bra paint protection film. This will only work on the glossy finish, and will prevent pitting, scratching and over time.
Carbon Fiber Visual Warranty: Real Molded Carbon Fiber is made from thousands of strands microscopic of carbon fiber. When it is molded it may show inconsistencies in the twill patterns direction. These variations are normal and are not a manufacturer's defect.
Plastic Molded Products that are uncoated or coated with a clear coat also require UV protection when parked in direct sunlight for a long period of time, or not garaged. This top layer deterioration or oxidation can occur on spoilers, diffusers, turn signal covers, and anything installed horizontally. Any plastic part, plain uncoated ABS plastic or carbon look hydro dipped can have the same affect over time. These plastic parts only have a 6-month warranty for this reason.
DAMAGED ITEMS
For damaged items, you have 5 days from receipt of delivery to report damage to us. We will file a claim with the shipping provider, and we will send a replacement out promptly during the shipping company's investigation. We only ask you to hold on to the box and all packaging and the damaged item, as the shipping provider may pick it up. We also will need photographs of the damage item including photos of all boxes and packaging.
LOST OR STOLED ITEMS
For lost items, you have 5 days from receipt of delivery to report this to us. We will file a claim with the shipping provider, and we will send a replacement out promptly during the shipping companies investigation. Door bell camera video recording will be requested if your order is lost to help support your claim. If your lost order is claim denied, because of proof of delivery, we are not responsible for replacements. This is why we will ask you for as much evidence as possible to help support your claim and get you the product you deserve! We will offer an additional discount if you want to place a replacement order.
WARRANTY FOR THIRD PARTY PRODUCTS WE SELL
We do sell some third party products. Any warranty claims made on products sold by RPM but manufactured by the aforementioned third parties must be pursued directly through the third party manufacturer. RPM is not responsible for warranty claims made for the third party products. We will be happy to give you their contact information, so please email us and we will help. These include 3D Max Pider, Alpharex, KW Automotive, Reviver, Acco Power, Alloygator, and others with name brands.
RPM VS. THE COMPETITION
Lifetime Warranties - No Restocking Fees - & New Damaged Receipt Policy
WARRANTY:
RPM: We offer lifetime warranties*. For the last 9 years we have been offering lifetime warranties on our products! If you bought an LED light from us 7 years ago and its stops working, we will send you a new one no questions asked.
THE REST: Our competitors have very limited warranties, many only 30 days? What if the item does not function after 30 days? What are you suppose to do? Many companies selling on Amazon expect you to ship a defective parts back to China in order to get a replacement! This is nonsense.
RESTOCKING FEES:
Other companies charge 10 to 30% restocking fees when you want to return something, but not at RPM. You can send any of our unused standard items back for a full refund with zero restocking fees. Shop with confidence, and don't buy from a company that charges you to return something. If a company sells quality products they would not charge restocking fees.
DAMAGED ITEMS:
Many of our competitors will not immediately send out a replacement if something gets damaged during the delivery, and this is not fair. This is not our customers's fault if FedEx or UPS damages your products. This is just not fair, and our customers should not have to wait for a claim to be processed. We will ship out a new item right away.