GUARANTEE
Wikipedia says, "A money-back guarantee, is a guarantee that if a buyer is not satisfied with a product, a refund will be made." We think that sounds pretty good and we're confident enough in our product's quality that we're going to do just that -- we guarantee it.
CUSTOMER AGREEMENT
Customers agree to our full list of terms & Conditions. Prior to purchasing from RPM TESLA customers must read all of the Product information for the products they buy. Examples include but are not limited to: Description, Compatibility, Warranty, Installation & Shipping. We also require that you watch the installation videos prior to installation. This is to make sure that you feel comfortable with the installation process before even ordering.
NOTE: For customer using the mobile app, please check the descriptions at rpmtesla.com as there are additional information that the app doesn't contain. If you have any question, please feel free to email us at rpmtesla@gmail.com
PRICE ADJUSTMENTS
At RPM TESLA, price adjustments are made when you buy something from us and the price of the item drops later. In this case, you’re eligible for a price adjustment and refund for the difference in price. Sometimes we lower our stand at discounted prices with sales through the year, especially around Black Friday and December, and other holidays.
Be sure to take advantage of this policy moving forward and get some significant money put back in your pocket. Just contact us by email or live chat, and you have 30 days from the date you received your order to request a price adjustment.
CANCELLATIONS
If you want something cancelled from an open order you must email us at rpmtesla@gmail.com with your cancellation request before we ship your order to avoid having to cover the return shipping cost.
RETURNS & EXCHANGES
With our Return & Exchange program we take the risk out of online ordering by making it as simple as possible. Simply put, if you don't like something you've bought from us you have 30 days to send it back for a full refund. Yes, you do have to pay the shipping back to us, as we paid to ship it to you.
We do not charge restocking fees at RPM, as we all know online shopping is not the same as buying something in person, because you can't touch it, feel it, or try it on like you can at a retail store. Unsure of what color matches best? Just buy both and send one back with a requested RMA # from our customer service team. We have conditions for returns below so please keep reading.
CONDITIONS FOR DISCONTINUED ITEMS: Discontinued items are not returnable or exchangeable. We recommend watching the installation videos before purchasing to make sure that you are comfortable with the installation process. Under rare circumstances where a discontinued item is deemed defective, within the first 5 buiness days of delivery, we may be able to offer store credit towards future purchases. After 5 buisness days, we will still be happy to assist with any installation or general questions you have about these products. Please email us at RPMTESLA@gmail.com with any questions and/or concerns you may have.
CONDITIONS FOR RETURNS: Items must be UNUSED and in a new re-sellable condition to qualify for a full refund. Check unused conditions below. Also, all returned items must be sent back with an RMA # (Return Material Authorization Number). If you want to return something, please email us at rpmtesla@gmail.com or try our LIVE chat anytime between Monday-Friday 10 a.m.- 4 p.m. PST(Excluding Federal Holidays) for the RMA #.
UNUSED CONDITIONS: Items must be UNUSED and in a new re-sellable condition to qualify for a full refund. We recommend watching our installation videos before installing any of our products to make sure that you feel comfortable with the process. Some of our products like our vinyl wrap decals, screen protectors, and carbon fiber spoilers are non-returnable once the installation tape or 3M Liner is removed. Please be sure you're happy with the product and comfortable with the installation process before removing adhesive liner. We suggest placing the item in the exact location where you will be installing to make sure you love it and to make sure it fits correctly.
SHIPPING CHARGES/FEES: Any additional fees due to a 'Refused' or 'Return to Sender' shipment will be deducted from the total refund amount.
INTERNATIONAL ORDERS: We ship worldwide, and International Customers are responsible for all import fees, duties, VAT, GST, TAX, handling fees, and all other import costs in their respective country. The shipping fees RPM collects only cover shipping & handling.
For customers returning orders Internationally: Customers returning orders internationally are subject to their countries customs taxes and duties. We are not responsible for any Customs or Duty fees. Any additional fees due to a 'Refused' or 'Return to Sender' shipment will be deducted from the total refund amount.
RETURN TIME LIMIT: Orders are not returnable after 30 days. Please contact us as we may offer a partial refund if you want to exchange it for something else.
INSTALLATION PROBLEMS
We are not able to issue refunds for failed installations. We offer troubleshooting solutions and we send out replacement parts everyday. We only ask for customers to pay for the material cost and shipping. Contact our Technical Support Department for assistance. We recommend watching our installation videos before installing any of our products to make sure that you feel comfortable with the process.
REPLACEMENT PIECES
Our products are self installing but if you make a mistake installing something and need a replacement, please send us an email with a photo along with your replacement request. Please contact us for the replacement cost which includes the material cost and shipping & handling fees. We don't want to profit on a replacement part.
Note*: Our products come as complete sets. We will not break apart a set if one of your pieces becomes defective due to normal ware and tare.
LIMITED* LIFETIME WARRANTY
All of our products come with a LIFETIME WARRANTY unless listed otherwise on the product page under the Warranty Tab for the item in question*. Our Lifetime Warranty does not cover normal wear and tear and items are not returnable after 30 days. If something wears out or gets damaged over time, or damaged while installing it, we will offer a replacement item at a discounted price. Unfortunately we are not able to replace discontinued or free gifts. For vinyl, See below under Replacement Pieces.
If something is deemed defective or stops working during the first 90 days we will send you a free replacement along with a return label to send back the defective part. We even pay the shipping for replacement parts during the first 90 days. Damaged products upon installation are not considered defective.
After 90 days we require our customers to ship back whatever is not working or broken for our evaluation. If a replacement is needed we may charge them for the material cost and shipping. After 90 days we do not issue refunds. In either case, be sure to include your order number and your shipping address if it has changed.
Customers ordering internationally do have to pay a replacement shipping cost of $25 for non oversized items, HI and AK $10, or simply place a new order over $50 and we will include the replacement on that order.
DAMAGED ITEMS
For damaged items, you have 5 days from receipt of delivery to report damage to us. We will file a claim with the shipping provider, and we will send a replacement out promptly during the shipping company's investigation. We only ask you to hold on to the box and all packaging and the damaged item, as the shipping provider may pick it up. We also will need photographs of the damage item including photos of all boxes and packaging.
LOST OR STOLED ITEMS
For lost items, you have 5 days from receipt of delivery to report this to us. We will file a claim with the shipping provider, and we will send a replacement out promptly during the shipping companies investigation. Door bell camera video recording will be requested if your order is lost to help support your claim. If your lost order is cliam denied, because of proof of delivery, we are not responsible for replacements. This is why we will ask you for as much evidence as possible to help support your claim and get you the product you deserve! We will offer an additional discount if you want to place a replacment order.
WARRANTY FOR THIRD PARTY PRODUCTS WE SELL
We do sell some third party products. Any warranty claims made on products sold by RPM but manufactured by the aforementioned third parties must be pursued directly through the third party manufacturer. RPM is not responsible for warranty claims made for the third party products. We will be happy to give you their contact information, so please email us and we will help.
RPM VS. THE COMPETITION
Lifetime Warranties - No Restocking Fees - & New Damaged Receipt Policy
WARRANTY:
RPM: We offer lifetime warranties*. For the last 9 years we have been offering lifetime warranties on our products! If you bought an LED light from us 7 years ago and its stops working, we will send you a new one no questions asked.
THE REST: Our competitors have very limited warranties, many only 30 days? What if the item does not function after 30 days? What are you suppose to do? Many companies selling on Amazon expect you to ship a defective parts back to China in order to get a replacement! This is nonsense.
RESTOCKING FEES:
Other companies charge 10 to 30% restocking fees when you want to return something, but not at RPM. You can send any of our unused standard items back for a full refund with zero restocking fees. Shop with confidence, and don't buy from a company that charges you to return something. If a company sells quality products they would not charge restocking fees.